To vacancy overview
Hours per week
40 hours

About the job

We are looking for new colleagues who can put themselves in the customer's shoes to provide a first-class customer experience in an increasingly digital environment. Due to the international character of the company, you will  service the French speaking customers in France and in Belgium.

The team is based at the main office in Amsterdam. You will help customers with a broad range of questions, varying from questions about investing to questions about the platform. In addition, you will  take an essential part in optimizing customer experience as well as further digitizing the processes.

What we expect from you in the Direct Service Associate position:

  • Provide customers with assistance (or support) and information about our broad range of products
  • You will become a specialist with extensive knowledge of our leading trading platforms
  • You will be able to provide clients with content for their investors
  • You ensure proper regulatory compliance, including through the implementation of global governance.
  • You always act in the interests of our clients

This is a new position within the existing team. In this position, you will initially collaborate on a large international project. After the project, the work will transition into a broader role in which the focus will remain on providing service and further digitizing our services.

Your profile

As Direct Service Associate you are  without a doubt customer and service oriented. Furthermore, you meet the following requirements:

  • You are fluent in French! You also speak English
  • You are energetic and organized
  • You are eager to learn, and deliver more than one thing at a time You enjoy finishing multiple tasks at a time?
  • You are naturally curious and have strong problem-solving skills
  • You have an interest in trading and some knowledge of financial markets
  • You are available full time

Our offer

BinckBank - part of Saxo provides an excellent salary, in addition to a non-contributory pension, 27 vacation days and full access to online training platforms such as Pluralsight for your technical knowledge and GoodHabitz for the further development of your soft skills. You will work in a beautiful modern office at the Zuidas, right next to the RAI train station, with a company canteen where the most delicious dishes are prepared for you every day.

But besides good food, we also think about your fitness: Binck provides free sports (bootcamp, kickboxing, cycling, running, yoga) with the BootCamp club, and sponsored fitness. And of course: the Friday afternoon drink with free snacks and drinks in our bar (with pool table, dartboard, and roof terrace)!

How to apply?

If you would like to respond, we would like to receive your CV and a short motivation in which you indicate why this position suits you completely!

About BinckBank

 BinckBank, founded in 2000, is an independent online bank for investors. An organization that fits its time by giving investors the opportunity to make their own independent choices, through a complete web-based and mobile application. We have the ambition to become the largest online bank for investors in Europe. We already are the number one online bank for investors in the Netherlands and Belgium. And with our rapidly growing activities in Belgium, France, Italy and Spain, we are well on our way to achieving our goal. In addition, our strength has been increased as BinckBank is part of the Danish company Saxo Bank since September 2019.

We are proud of who we are; driven, down-to-earth and sober. We want to be challenged, develop and ultimately be the best. We are always willing to take an extra step, for each other and especially for our customers. Because we want to continue to amaze with our good service and excellent products.

More information on BinckBank and our vacancies you can find on!

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Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.

  • Resume
  • Cover letter