BinckBank, part of Saxo Bank, is looking for a DIGITAL ENGAGEMENT MANAGER
One could think that's a social media specialist. No, not (just) that.
You will support our digital engagement team. Participating in strengthening our position among retail investors by taking the lead on the localization of global client engagement campaigns and on the creation of local market specific campaigns. It is a unique opportunity to join a team of skilled people at a global company, and manage your own areas of responsibility.
WHAT do we mean by "digital engagement"? Interacting with customers, mainly digitally.
HOW? By facilitating the development and distribution of customized content utilizing customer's data and various touchpoints
WHY? To inform, inspire and educate our customers in order to boost customer delight and loyalty, directly influence the rate of customer retention and indirectly impact the return of the customers investment portfolio and profits of Saxo Bank.
BECAUSE at Saxo Bank we enable people to make informed and optimal financial decisions in a timely and relevant manner.
Responsibilities in the roleLocalization, analysis and ongoing improvement of global client engagement campaigns
Creation and implementation of local engagement campaigns
Localization, analysis and optimization of Platform components
The ideal Digital Engagement Manager has the following
Knowledge & skills
What we offer
You will be working for an extremely ambitious organization at the cutting edge of banking and technology. You'll be joining a company that:
Furthermore, we offer very good primary and secondary employment conditions, such as a competitive salary, discretionary bonus, meal vouchers, commuting allowance, a group- and hospitalization insurance.
How to apply
So, if you're up for the challenge of breaking down barriers in global financial markets, we're always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.
Click on "apply" and send in your CV and motivation letter. On www.binckjobs.be you'll find more info.
Become a part of a world class digital engagement team (DE)
Our goal is to deliver a world class Saxo Experience to all clients so they can act in a timely, relevant, and informed matter.
To be able to deliver this at scale and in a profitable manner, we have had a heavy focus on improving our Digital Engagement: automate and improve inbound engagement, personalize and automate outbound engagement and improve platform content & engagement.
The DE team works closely with other core functions in the Saxo Experience Office (SXO).
The Saxo Experience Office department has the overall responsibility for the client journey and all client facing touchpoints across channels and platforms.
We ensure, in close collaboration with the rest of Saxo Bank, that our technology, scale and talented employees translate into great client experiences and profitable business. SXO is responsible for ensuring that we have living and breathing client engagement.
About Saxo Bank
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That's why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalized experience. We aim to deliver the world's most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.
As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centers around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.
For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.
Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.